Notifications Workflow
Introduction
In a corrective maintenance process, the first step is probably the most important. That's why our Corrective Maintenance product comes equipped with the notifications workflow. Through this workflow, field workers can easily and instantly inform of any malfunctions or failures.
To report a failure, field workers submit a pre-designed form through the Cotalker platform. On the form, users can write a brief description of the problem, choose the damaged equipment from a list, indicate the location, and even add a photo to help evaluate the situation.
Once the form is submitted, the workflow is initiated. Supervisors are notified through the app and will have to either validate or reject the report. A service-level agreement (SLA) routine is also included in the workflow to ensure the issue is dealt with soon.
Further details are given in the following sections.
Glossary
- Corrective Maintenance (CM): Maintenance that is done after a failure has occurred.
- Work Order (WO): An authorized request to complete a maintenance task containing relative information for the job.
- Form: A dynamic survey form generated within the Cotalker platform. It is linked to the company's master data, enabling users to choose failures according to section and equipment.
- Notification: A automatically generated message sent within the corrective maintenance group, where users have access to a workspace to respond to notifications and other messages. Depending on the business or industrial sector, notifications can also be known as alerts or incidents.
- Service-level agreement (SLA): A routine added to the workflow to remind users of deadlines until the task is complete.